Delivery Policy for Darknovas
At Darknovas, we strive to provide a seamless shopping experience, ensuring that your orders are delivered promptly and safely. Below is our Delivery Policy, outlining the details of our shipping and delivery process.
1. Shipping Locations
- Domestic Shipping: We offer nationwide shipping across the United States.
- International Shipping: We also ship to a wide range of international destinations. Delivery times and costs may vary depending on the shipping location.
2. Processing Time
- Order Processing: All orders are typically processed within 1-3 business days from the time your payment is confirmed. Please note that processing may take longer during peak seasons or due to unforeseen circumstances.
- Order Confirmation: After placing your order, you will receive a confirmation email. This email serves as a receipt and contains the details of your order. Once your order is shipped, you will receive another email with tracking information.
3. Shipping Methods
We offer a variety of shipping methods, including:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days (available at an additional cost).
- Express Shipping: Next-day delivery (available at an additional cost and subject to availability).
The available shipping methods and corresponding costs will be displayed at checkout based on your delivery address.
4. Shipping Charges
- Shipping Fees: Shipping charges will be calculated based on the weight of the order and the delivery location. You can view the shipping costs at checkout before confirming your order.
- Free Shipping: We offer free standard shipping on orders over a specified amount. Please check the website for the most current offer.
5. Delivery Times
- Domestic Orders: Delivery times for domestic orders vary based on your location and the shipping method selected. Generally, domestic orders take 5-7 business days for standard shipping and 2-3 business days for expedited shipping.
- International Orders: Delivery times for international orders depend on the destination country. International orders can take anywhere from 7-21 business days depending on customs and local postal services.
Please note that delivery times are estimates and may be subject to delays due to customs clearance, weather conditions, or other factors beyond our control.
6. Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with tracking details. You can track the status of your shipment through the carrier’s website or by using the tracking number provided.
7. Customs Duties and Taxes
- International Orders: For international shipments, you may be subject to import duties, taxes, and customs fees upon arrival in your country. These fees are the responsibility of the customer and will not be covered by Darknovas.
- Customs Delays: Customs processing may cause delays in delivery. Darknovas is not responsible for delays caused by customs or other governmental processes.
8. Damaged or Lost Packages
- Damage During Shipping: If your order arrives damaged, please contact us immediately at support@darknovas.com. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
- Lost Packages: If your package is lost in transit, please notify us within 30 days of the expected delivery date. We will investigate the issue with the carrier and, if the package cannot be located, we will assist in filing a claim or offer a resolution, including a refund or replacement.
9. Delivery Issues and Customer Responsibility
- Incorrect Address: It is the customer’s responsibility to provide accurate and complete delivery information. Darknovas is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for additional shipping charges to reship the package.
10. Contact Us
If you have any questions about your order or the delivery process, please feel free to contact us:
Darknovas
Email: support@darknovas.com
Phone: 307-621-0431