Refund and Returns Policy for Darknovas

At Darknovas, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple and hassle-free return and refund process, as outlined below.

1. Return Policy

  • Eligibility for Returns: You may return most items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
  • Non-Returnable Items: Some items are not eligible for return, including:
    • Customized or personalized products
    • Products that have been worn, used, or altered
    • Items marked as final sale

2. How to Return an Item

  • Step 1: Contact us at support@darknovas.com to initiate the return process. Please include your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: Once your return is approved, we will send you a return shipping label. Please securely pack the item(s) and affix the return label to the package.
  • Step 3: Drop off the return package at the designated shipping carrier. Once we receive the item(s), we will inspect them and process your refund or exchange.

3. Refunds

  • Processing Time: Once your returned item is received and inspected, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method.
  • Partial Refunds: If the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we reserve the right to issue a partial refund or deny the return.
  • Shipping Costs: Original shipping costs are non-refundable. If you are returning an item due to a mistake on our part (such as a defective product or incorrect item), we will cover the return shipping costs.

4. Exchanges

If you would prefer an exchange rather than a refund, we can assist you with that. Exchanges are subject to availability, and we will notify you if your requested exchange product is in stock. If the item you want is not available, we can offer you a full refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@darknovas.com with a description and photographs of the damage. We will arrange for a replacement or a refund at no additional cost to you.

6. How to Contact Us

For any questions regarding returns or refunds, please contact our customer service team:

Darknovas
Email: support@darknovas.com
Phone: 307-621-0431

7. Changes to This Policy

We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date. Please review the policy periodically to stay informed.